Shipping & Returns
HOLIDAY DELIVERY GUARANTEES
For delivery by 12/23, place your order by 5pm EST on the following dates*:
- UPS Ground – 12/14
- 2 Day – 12/19
- Next Day – 12/20
COMPLIMENTARY GROUND SHIPPING
We are currently offering complimentary ground shipping on all orders $100+.
SHIPPING METHODS AND RATES
*Please note, any dates provided on-site and in other marketing communications are to be used as guidance only. Lancôme does not guarantee order delivery dates and is not responsible for carrier processing delays. All Lancome-usa.com orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier.
Our shipping carrier does not deliver on Saturday or Sunday nor do they delivery to Post Office boxes.
APO/FPO and PO Box orders will be shipped via US Postal Service Priority Mail, please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to these locations (see Restricted Products below for a complete list).
Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to Alaska and Hawaii using USPS Priority Mail (see Restricted Products below for a complete list). Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.
We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).
Ground* - $8.00
2 Day - $15.00
Next Day $20.00
*Please allow 1- 4 days for processing on all orders. Ground shipping is complimentary on orders $100+.
COVID-19 SAFETY MEASURES
Lancôme's first priority is the safety, health and well-being of customers, employees and partners. Safety measures have been implemented to protect against COVID-19, and as a result, orders are experiencing shipping delays. Additionally, there will be implementation of a three (3) day quarantine of all returned packages. Returns are still being accepted, but please expect a delay in processing your return refund while these extra precautions to protect warehouse personnel staff are being implemented. Thank you for your patience.
Please note our return policy has changed as of 11/15/2022.
If you are not completely satisfied with your order, we accept free returns of any Lancome.com purchase within 30 days of the transaction. Simply click here to initiate a return and generate a free pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the sales receipt and/or invoice with any return. For orders purchased before 11/8/2022, please return by carrier of choice to the shipping address at the bottom of this page. If you purchased foundation or a fragrance, please call our customer care team at 1-800-LANCOME (1-800-526-2663)
If you need to exchange your product, please call our customer care team at 1-800-LANCOME (1-800-526-2663) to initiate an exchange. We do not offer online exchanges at this time.
Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. The credit will be issued to the original payment method and you will be notified by email.
Products sold via Lancome.com may not be returned to other store locations. Lancome products purchased any other retailer locations may not be returned to the Lancôme website. Please note that final sale items, engraved items, promotional gift items, and e-gift cards are not eligible for return.
If you purchased your Lancôme product through Instagram, please call our customer care team at 1-800-LANCOME (1-800-526-2663) to initiate a return.
If you purchased your Lancôme product with your Shoprunner membership, please go directly to your Shoprunner account to initiate a free return. Click here for more details on Shoprunner returns. Additionally, click here to learn about Shoprunner benefits for our Lancome Elite Rewards members.
If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.
If you purchase Lancome products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any Lancome products, please call us at 1-800-LANCOME (1-800-526-2663); it would be our pleasure to assist you.
Monday – Friday, 9:00 AM - 9:00 PM EST Saturday and Sunday, 10:00 AM - 7:00 PM EST
Please send all returns to the attention of:
1620 Stateline Rd E
Southaven, MS 38671